FAQ

How can I place an order?
Online: Browse our products online and pay using any major credit or debit card. All payments are processed securely via SagePay. If you need any help with placing your online order, please call us on 0113 341 1314 or refer to our Ordering information page.

 

Do you deliver to the Republic of Ireland, Europe and Overseas countries?
Yes! We deliver all our bridal jewellery, tiaras, gifts, accessories and wedding shoes worldwide including Republic of Ireland, Europe, Asia, USA, Canada and Australasia.

Please refer to ouDelivery Information page for details of postage costs and delivery times.


When will my order be delivered?

Crystal Bridal Accessories will deliver your order within the UK and Northern Ireland within 2 – 7 working days. Delivery times vary depending on the item purchased and are as follows if an item is in stock and immediately available:

Pink Paradox wedding shoes: UK Delivery within 3-5 working days
Rainbow Club shoes: UK Delivery within 4-7 working days
Jewellery and Accessories: UK Delivery within 3-7 working days

Your parcel will not usually require a signature (unless it is an order for an item over £150 or multiple items). You can nominate a ‘SAFE PLACE’ for the parcel to be left (e.g. with a neighbour) if you may not be available to accept the parcel.

If you are ordering from other parts of Ireland or Europe, your order will be sent by Royal Mail International Signed for Delivery. This service takes 3 – 6 working days. All international orders will be delivered within 8-10 working days. All overseas orders require a signature upon receipt.

Please refer to our Delivery Information page for further information.

 

I need my item urgently – what can I do?
If you need your item urgently for a forthcoming wedding or special occasion, please select the ‘Express Delivery’ option when you add your item to the basket. We will contact you in the unusual event that your item is out of stock or if we are experiencing a peak period and are unable to deliver your item urgently.

All express deliveries are sent by Royal Mail Special Next Day Delivery which arrives before 1pm or via a specialist courier service which can arrive any time up to 5:30pm. All urgent deliveries will require a signature upon receipt.

 

My order hasn’t arrived yet, what can I do?

If you have received an email to say your item has been despatched, you can check the estimated delivery date online.

Simply log in to your account on our website and click on ‘completed orders’. This section will detail an estimated delivery date for your order. It will also provide a tracking number which you can use to track your order online at www.royalmail.com

If the estimated delivery date has passed and you have not received your order, please check if Royal Mail has posted a ‘Sorry, you were out’ card with instructions to re-arrange delivery or check with neighbours or in your nominated ‘SAFE PLACE’ to see if your item has been left. If no calling card has been left, you can contact Royal Mail with your parcel tracking number to locate your item or provide you with further information.

If your international order has not arrived by the estimated delivery date, please be aware that some customs clearance in certain countries can take longer than expected. This may delay the delivery of your parcel by a few working days. All international orders are subject to delivery times by local postal offices.

 

Will my bridal jewellery/wedding shoes be insured if they get lost in the post?
Yes! All our orders are sent by secure signed for postal services with adequate insurance cover. Every item has a unique tracking number and is adequately insured if it is lost or damaged in the post.

 

Do you offer a gift packaging service?

All our products are presented in appropriate and secure packaging including gift packaging where detailed in the item description.

All our crystal jewellery comes in quality, luxury black or white leatherette boxes or stylish cardboard gift boxes with a satin ribbon which are ideal for wedding, birthday, anniversary or Christmas gifts. The packaging will vary depending on different brands and collection of jewellery.

Our wedding shoes and handbags are packaged securely in designer shoe boxes and some ranges include a luxury, protective shoe bag.

 

I want to buy a wedding gift for someone – how do I place my order?

If you are ordering a gift for someone else, please ensure you enter your own name and address in billing details and the recipient’s name and address in delivery details.

All our invoices are enclosed with your order as proof of purchase. If you would like to request that the invoice is sent directly to you and NOT enclosed with the order, please type this in the comments box when you place your order or email us after you have placed your order to let us know.

 

How do I know whether the wedding shoes I choose will be comfortable and fit me properly?

We have experience of selling shoes and about the shoe sizes and fittings of the brands we sell on our website. Please read our Shoe Buying Guide which also has a Shoe Fitting Guide section.

If you need any advice or guidance about which style of shoes to choose or have any questions about the colour of the different brands of shoes, please email us at info@crystalbridalaccessories.co.uk and we will be happy to help!


Can I exchange or return my order if it is not suitable?

Yes! If your jewellery or shoes are not suitable, please notify us by phone or email within 7 working days of receiving them. You will need to notify us of your return online before you return the item.

Please refer to our Returns and Refunds Policy for full details.

Please note: Shoes which have been dyed or bleached and pierced earrings or jewellery sets which include pierced earrings are non-refundable. Bespoke orders or jewellery made to order is also non-refundable.

 

Help! I need my shoes to match my outfit.

If you require an exact match to your ivory or white wedding dress, you can request a swatch from us for our various shoe brands to check if it will match your dress. Please email us to request a swatch.

If you need your shoes or handbag dyed or bleached, we offer a quality dyeing service so you can coordinate them with your wedding dress, bridesmaid outfits or for evening wear, balls, proms and other special occasions.

Further information and prices for dyeing are available on our Shoe Dyeing Information page.

 

Can I have my shoes dyed white?
If you require pure white shoes, selected styles in our main ranges – Pink Paradox, Rainbow Club,   are available in white silk or satin.

If you have chosen shoes on our website which are only available in Ivory, you can have them bleached or made as a bespoke order in white. Any style in the Pink Paradox or Rainbow Club range can be bleached to a soft-white shade for an additional charge.

Please email us if you require further information about bespoke orders.

 

Can I order bridal jewellery in a different colour?

Much of our bridal jewellery comes in silver, gold and rose gold options to provide our brides and bridal parties with the ultimate in choice for your wedding day! Ivory and Co and Sass B jewellery items in particular offer colour ranges in much of their jewellery!

 

Do you offer free exchanges if my order is not quite right?

Yes! For shoes, you can simply exchange for a different size or style in the same size and we will post your exchange item free of charge! For jewellery and accessories (not including pierced earrings) the same rule applies. The only cost you will have to bear is returning the unwanted item/s.

 

Are my card details secure on your website?

Yes! We use Secure Sage Pay payment systems to process all of our payments – you will notice that your internet browser will display the green padlock when you are on a secure page on our website. All of the pages where you enter your card and payment details are hosted on a secure server with a premium SSL certificate so you can rest assured your payment details are completely safe.

 

Do you offer Wide Fitting shoes?

Yes! For wide fitting shoes, we recommend the Rainbow Club shoe collection and Perfect Bridal as they specify a width fitting on all of their designs as well as offering a selection of styles in an EEE width. If you are looking for wide fit wedding shoes but wish to purchase a style from a different brand, please contact us as we can advise if any of the styles are naturally wider in design and may be suitable for your requirements.

 

How do you measure heel height on your wedding shoes?

All the heel heights advertised on our website are supplied by the manufacturer. The heel heights are all measured in a straight line from the floor up to the join where the heel meets the shoe. We try to provide the heel height measurements in inches and centimetres where possible but all information is approximate.

We do not recommend that you use the stated heel height information to have your dress adjusted – you will always need to ensure that you try the shoes with your dress before your adjustments are made.

 

My shoes have arrived but they don’t fit properly, what can I do?

Bridal shoes are specialist footwear, so it will take time and research to achieve the most comfortable fit. You can read our Shoe Buying Guide for advice on choosing the right pair of shoes and achieving the best fit using gel insoles.

Please also bear in mind, that bridal shoes are made of silk or satin fabric so they will ‘give’ slightly – about 25% – offering you a bit more comfort. If you need any advice or guidance about which style of shoes to choose or have any questions about the colour of the different brands of shoes, please email us at info@crystalbridalaccessories.co.uk and we will be happy to help!