Ivory & Co Ember Dream

Returns

We accept returns or exchanges for unused items returned in their original condition and packaging within 30 working days of the date you receive the item. This includes sale and discontinued lines.

We regret we do not accept returns or exchanges for bespoke or special order items, dyed or bleached shoe or handbags, pierced earrings or necklace sets including pierced earrings and bespoke orders made to your specific requirements unless deemed faulty.

We will only accept returns if you have submitted your online returns request within 30 working days of receiving the item. Please allow enough time after you have submitted your online returns request for us to receive the item via post so that your return is still within the 30 working day period. All returns must include all the original gift boxes / shoe boxes (unmarked), shoe bags and swatches.

IMPORTANT NOTE: If shoes have evidence of being worn without foot socks or scuffed / pitted soles due to not trying on a carpeted surface these are not deemed suitable for refund or exchange. Please do take extra care of all goods to ensure they remain in the same perfect new condition as despatched, unless you have decided to keep them as failure to do so will be classed as your acceptance of the goods. If any items are returned in used / marked condition, we will return them to you without processing a refund or exchange.

 Click here for to read our full Returns and Refunds Policy