Terms and Conditions
|IMPORTANT NOTE: Promotional / Discount code items are exchange only. This includes the Black Friday 10% discount offer.
Acceptance of Orders
DISCLAIMER OF WARRANTIES
DISCLAIMER OF LIABILITY
Variation of content
Product Descriptions and Prices
All prices are inclusive of VAT where applicable. All prices advertised in magazines, newspapers or online wedding directories or resources apply to the price at the time of submitting the item to that publication or website. Crystal Bridal Accessories reserves the right to amend (increase or decrease) prices on this website without prior notice.
Please Note – Crystal Bridal Accessories does not offer discounts for Pink Paradox, Rainbow Club, Perfect Bridal and Handbags from these collections. Discount codes in any publication or online directory published by Crystal Bridal Accessories will not be accepted against these brands. This discount exclusion does not include discontinued styles of shoes by these brands. Discounts can apply to discontinued styles.
We accept returns or exchanges for unused items returned in their original condition and packaging including all labels within 30 days of the date the order is placed, excluding Tiaras and Hair Accessories which are exchange only and must be returned in their original condition and packaging, including labels within 14 days of the date the order was placed. Shoe orders are offered on an exchange only basis unless the order has been made to include more than one pair when refunds will be processed at our discretion. This includes sale and discontinued lines.
IMPORTANT NOTE: If shoes have evidence of being worn without foot socks or scuffed / pitted soles due to not trying on a carpeted surface these are not deemed suitable for refund or exchange. Please do take extra care of all goods to ensure they remain in the same perfect new condition as despatched, unless you have decided to keep them as failure to do so will be classed as your acceptance of the goods. If any items are returned in used/marked condition, we will return them to you without processing a refund or exchange.
Comparing shoes, hair accessories or jewellery….? We will only allow a maximum of TWO pairs of shoes or hat and headwear items per customer for style comparison purposes. However, this does not include any shoes or made to order items which have to be ordered directly from our supplier in which case we will contact you to inform you of this or request further information about shoe sizes and styles which you are ordering. We do believe that this will minimise returns – for you as a customer as well as from our point of view as an efficient company – and from experience, we have found that narrowing the choice to two items means that brides are more informed about which styles they like before they place their order.
We reserve the right to reject an order if we suspect that a customer is taking advantage of our returns policy.
Shoe sizing is approximate in all cases and sizes vary greatly between different brands. We always recommend that if a customer is having a pair of shoes bleached to white or dyed to a colour that they select the ‘Try before you Dye’ and ‘Try before you Bleach’ options to ensure they are ordering the correct size.
Crystal Bridal Accessories will not be held responsible for shoes which do not fit as all of our sizes are an approximate guide only.
For instructions on how to return an item, please refer to our Returns and Refunds page.
If you are returning an item for refund or exchange, we regret we are unable to refund postage and packing unless the items are found faulty and/or being replaced – in this case, we shall cover standard postage costs of returning the items and replace them for you. Should you require a refund only, we are not able to refund the delivery costs, only the value of the unwanted goods that are being returned to us. If you selected the FREE Delivery option, we will not recuperate any delivery costs from your original payment.
If you are exchanging an item, we will send the exchange item within the UK to you FREE of charge. If we process any subsequent changes, this will incur a standard postage charge based on the weight of the item.
We require all returns to be sent by Royal Mail Recorded Delivery or equivalent overseas signed for insured postage service. Please only use Special Delivery if the item value is more than £150. This will ensure that you are compensated should your goods be lost or damaged in transit. If an item is lost in transit as a result of being sent by Standard Royal Mail first or second class post, we will not be able to process a refund for the item.
If your initial order incurred Europe or Overseas Postage and you wish to exchange an item – we will charge an additional postage fee equal to the original postage paid to send the exchange item to you. This will be charged in the form of a Paypal invoice to be paid securely online using a Paypal account or any major credit or debit card. Please allow longer delivery and payment refund times for exchanges or returns being processed from an overseas order.
Please note, we allow up to 28 working days for international returns. You will be refunded the full amount of your order excluding postage as long as your item arrives to us within 35 working days – if you return arrives later than this period, a transaction fee may be deducted from your refund amount. Please allow longer delivery and payment refund times for exchanges or returns being processed from an overseas order.
Refund / Exchange ConfirmationIf a returned item has been marked in any way or we find evidence that your item has been worn or used then your return will not be accepted. The item will be posted back to you without a refund being processed.
Any returns or exchanges accepted by Crystal Bridal Accessories will be credited via your original method of payment. The credit or difference in amount for an exchanged product will be credited/debited accordingly not including any original postage costs. If you have notified us of your intent to return the item or if your returned item has any originally enclosed parts damaged or missing, this will result in a delay in processing your refund and in certain cases, credit may have to made via postal cheque.
For instructions on how to return an item, please refer to our Returns and Refunds page.
Delivery Terms and Charges
PLEASE NOTE: We will not accept responsibility for Nominated Delivery and Express Delivery orders which do not arrive on time due to circumstances beyond our control. We will, of course, make every effort to despatch the items within the required timescale. As long as the item is trackable, has been despatched on the date specified and was scheduled for delivery as requested by the customer, Crystal Bridal Accessories is under no obligation to send a duplicate item or refund any postage costs.
Your statutory rights are not affected in this case and you (the customer) will still be under obligation to accept the goods when they arrive and use the returns procedure detailed to request a refund if you no longer require the item. Crystal Bridal Accessories cannot be held responsible for goods which arrive too late for a scheduled dress fitting, event or wedding day. We recommend that all customers allow adequate time for their order to be delivered.
If an item of mail is undeliverable as a result of an inaccurate address or postcode being provided, this will be returned to Crystal Bridal Accessories and we will charge a postage fee to re-send the item. This postage fee will apply even if the parcel was originally sent using a FREE delivery service. If at this point the customer decides to not continue with the order, we will refund the cost of the items but NOT the postage costs even if a FREE delivery service applied.
If a customer has ordered an incorrect item due to selecting the wrong size, colour or quantity on our website, Crystal Bridal Accessories will not accept responsibility for this error. This applies if the colour, size or quantity of item despatched to the customer are correct and as detailed on the order confirmation. We will not accept responsibility or refund any return delivery costs in this instance.
Crystal Bridal Accessories cannot be held liable for any delivery delays resulting from Royal Mail industrial action, i.e. a strike. However, we do endeavour to send items by Special Delivery if a Royal Mail strike is pending to ensure they will get priority once the strike is over.
Crystal Bridal Accessories Ltd. recognises that customers value their privacy and we, therefore, take our responsibilities to protect it very seriously. Your personal details are not stored on our database for any other purpose apart from processing and despatching your order. Your details will not be forwarded to any third parties or companies without your prior consent.
If you have provided a telephone number, your number will not be used for telesales calls or forward to any third party except a courier company for express or nominated delivery orders. If you have booked a nominated date or express order and your item is being delivered via a courier service, we will need to provide the courier company with your phone number for delivery purposes – by booking an express or nominated date delivery you are allowing us permission to provide the courier company with your telephone number.
Crystal Bridal Accessories Ltd. fully endorses and adheres to the principles of Data Protection Act (DPA) 2018 and the General Data Protection Regulation (GDPR) which came into force on 25 May 2018.
Your e-mail address will be used to send our company newsletter informing you of promotions, special offers and new products. Every newsletter will give you the opportunity to unsubscribe your e-mail address from future mailings. If you do not wish to be sent any promotional material, please e-mail us at [email protected] and insert ‘unsubscribe’ in the e-mail subject.
If payment has been made via postal cheque, it is your responsibility to ensure that you have sufficient funds to clear the cheque payment. Crystal Bridal Accessories will not be held liable for bounced cheques or any bank charges incurred from the issue of a cheque.
If your payment has been refused when you placed your online order, it is your responsibility to contact your card issuer or account handler to rectify any issues which may have caused the refused payment. If you require any advice or assistance in this matter, you can contact us for further details.
Customers receiving goods outside the European Union are responsible for any local taxes and/or duties incurred. Any customers rejecting parcels, for this reason, will receive a refund net of any cost incurred by us in recovering the goods. Overseas customers will also be responsible for any currency conversion fees incurred.
European and International orders are subject to all other terms and conditions detailed on this page.
Registered Company Address:
Company Number: 8053371
These terms and conditions were updated in August 2018